FAQ
Frequently Ask Questions
Everything you might want to know before handing us your device.
Almost all of them — hardware failures, cracked screens, dead batteries, Windows and macOS errors, virus removal, data recovery, slow performance and network issues across PCs, Macs, laptops and phones.
Yes. Software issues can usually be fixed remotely the same day, and our technicians visit homes and offices across the metro area for hardware work and setups.
All major types: Windows desktops and laptops, Apple MacBooks, iMacs and Mac minis, plus iPhone and Android devices and most popular accessories.
Absolutely — malware cleanup, OS updates and reinstalls, driver fixes, email and printer setup, backups and tune-ups are a big part of our daily work.
Diagnosis is always free. After that you get a fixed written quote — most software fixes fall under our $89 flat labor rate plus parts at cost. See the full breakdown on our pricing page.
Remote fixes often finish the same day. Bench repairs usually take 1–3 days depending on parts; board-level and liquid-damage work can take up to a week. We always give you a date with the quote.
Yes. We back up your drive before major work, never browse personal files, and every technician signs a confidentiality agreement. Your data stays yours.
Every repair carries a 90-day service warranty on labor, plus the manufacturer warranty on fitted parts. If the same fault returns in that window, we fix it free.